Method of Payment
At myXP, all payments issued by our team are done so using an online payment processor called Quickbooks Online Bill Pay. All payments are always sent by check as the default until the vendor/person opts for ACH. ACH is ALWAYS the way to go.
Since covid there has been a HUGE uptick in issues with the with mail arriving on time or at all. myXP used to have to re-issue maybe 1 payment a month and now we average many more. Using a check in the mail method is no longer consistently reliable.
Payment FAQs
Which of my vendors has opted to receive ACH payments instead of Checks?
- You will not know when someone has opted for ACH over a Check payment. We do not have the margin to circle back each time a vendor decides to take action on their invite. This happens in a very inconsistent way, often after the fact or months down the road. That said, the vendor will know if they have submitted this info so they are the best person to let you know which method they are using.
If I don't know who is receiving payment using what method, how do I submit a payment request?
- The method of payment is not relevant to the submission process in any way. All payments are sent via check until we receive ACH info. Once received all payments will be sent ACH by default. In or to have this changed or updated the vendor should let you know or let myXP know by submitting a new form.
What do you mean by taking action on their invite?
- When you submit something where you would like myXP to issue a payment, you have the option to invite that person to make receive all payments via ACH. (PLEASE NOTE, YOU MUST HAVE THE EMAIL ADDRESS FOR THE PERSON/VENDOR FOR THIS TO WORK). When you do that, the moment you hit submit on the bill the person will be emailed with instructions to submit the ACH form. Here is the content of that email:
- Hello!We handle accounts payable for [CHURCH NAME] and they have requested that we reach out and offer you the ability to receive ACH payments from the church. The process is secure and ensures you are not waiting for a check in the mail and we strongly recommend this option. To receive your payments from this church via ACH, please click the link below to submit the direct deposit payment form. As a side note, the form only asks for information that would already be included on any paper check that your organization would write.http://myxp.church/direct-desposit-paymentFor ANY questions about this request you can reply to this email or reach out to [Name and email of the person who made the request].
My vendor lost the email but still would like to receive ACH payments. What should I do?
- Take a look at the related articles below and send them the URL to the article regarding direct deposit payments.
I see that the payment has cleared by bank account but the vendor says the payment did not arrive. What's going on?
- In order to ensure the quickest payment processing possible, Quickbooks Online Bill Pay will draw the funds from your account at the moment we process the payment. They will then send their own check with the name of your church on it to ensure the vendor is clear as to who the payment is coming from. Just because you see the payment issued from your bank does not mean the vendor has cashed it.
A payment I issued has not shown up. What should I do? We would recommend:
- Have the vendor submit the ACH/Direct Deposit payment form.
- Alert our team using the process outlined for investigating a payment (related articles below)
- We will then enter the ACH info and have the payment resent using that method. Please note: should the paper check ever show up, it must be destroyed as it has been voided and will not clear.