Payment Turnaround Time

If you submit something to be paid through the myXP submission system, here is what you can expect in regards to turnaround time ( please note: this turnaround time applies to all payment requests including those to independent contractors):

• myXP is committed to issue payments at minimum of 2 times per week. We are regularly issuing them more, but we commit to no less than twice so the longest any bill is waiting to be paid would be a couple of days if it was submitted right after we finished paying all the bills in our queue.
• Once myXP processes the payment, the turnaround time begins the following day.

Paper Checks

• For a paper check, it will take 10 business days for delivery. This will only be the case if the address is correct and fully provided so that the USPS can decipher the address appropriately. Please note that as of 10/1/21, the USPS has announced first class mail turnaround times could begin taking an undetermined amount of time to arrive.
  • For example, if a bill is processed by myXP on a Monday with no banking holidays during the following 10 business days*, the window for the paper check to arrive does not close until Friday of the following week.
  • Please note, due to the widely known ongoing issues with the USPS, paper checks can take longer or require being reissued due to being “lost in the mail”. As a result, we STRONGLY recommend ACH payments for as many vendors as possible.
    • To sign a vendor up for ACH payments, they must submit this form.

ACH Payments

• For ACH payments, it will take 5 business days*
  • For example, if a bill is processed by myXP on a Monday with no banking holidays during the following 3 or 4 business days, the window for the ACH to arrive does not close until end of business on Monday of the following week.
    • Please note, ACH payments can arrive in an account anytime before the close of banking business for that day. Previously all ACH payments either showed as pending first thing in the morning or would not arrive until the following day. That is no longer the case.

Rush Payments

• In the event you need a payment rushed to a vendor, follow this process (ONLY ACH):
  • Submit the payment as normal noting the urgency in the details.
  • Create a todo in Basecamp with the request to rush the payment. Ensure you include the following details:
    • Vendor Name
    • Payment Amount
  • myXP will work to respond as soon as possible to get the payment issued.
  • Fees will be assessed by the payment company and charged to the church banks account as follows:
    • $10 for a fast ACH payment

* A business day is Monday through Friday and does not include any banking holidays. 

A Note on Recurring Payments

• Any payment that you have requested our team to setup as a recurring payment has been entered into your quickbooks online software as such.  On the monthly date you have instructed, the payment will automatically be entered in our bill pay queue and still follow the schedule above based on whether the vendor receives direct deposit or a paper check.
• In the event your bill payment is not arriving on time, please create a todo in basecamp and ask us to change the payment initiation date.
  • For example, if your rent check must arrive no later than the first of the month we recommend the payment being initiated no later than the 20th of the month prior.  This allows for things such as banking/USPS holidays, weekends, etc.
    • In the event the arrive by date is crucial, we cannot stress enough the importance of having your vendor/contractor sign up for Direct Deposit payments.