How to Handle a Fraudulent Expense

If you notice an expense on your church credit card that you are 100% certain is fraudulent, there are a few steps that you need to follow.

1. Call the number on the back of your credit card to report the fraudulent purchase(s) immediately.  myXP has no standing with your credit card company and cannot handle this process for you in any way.  Ensure the company issues a replacement card for you right away.
2. Let myXP know that you had to order a new card.  We must reconnect this card in both Zoho & Quickbooks online so please make sure that someone at your church with access to Basecamp submits the additional credit card form (related links below) and informs us of the new card being ordered due to fraud right away.
3. Once the new card has been ordered, myXP will need to be given access to the new card by following the Chase authorization process (related links below). Without access we cannot see the new card.
4. Regardless of how quickly you catch and report the fraudulent charges, these charges will still download into your Zoho account because they did actually take place.  The good news is that the bank will also reverse these charges issuing a refund transaction as well.  BOTH SETS OF TRANSACTIONS MUST BE SUBMITTED.  Keep in mind that all transactions that take place on your card must always be submitted.
   1. As you submit both the fraudulent transaction(s) and the refund transaction(s) on your expense report, the category you choose for these transactions is not important unless the leadership of your church has a specific category for this type of situation.  The most important thing is that both the expense and the refund are submitted to the exact same category to ensure that they cancel each other out.
5. Take a look through previous Zoho Expense reports and be sure to update any recurring transaction vendors with your new credit card number once it arrives.