Help Ticket Submission
At myXP, we’re always looking for ways to make interacting with our team easier. That’s why we’re excited to announce that you now have two ways to submit a request!
Option 1: Create a To-Do in Basecamp
As always, you can follow the To-Do process in Basecamp. This remains our primary method for tracking requests, and all interaction will take place within Basecamp. Nothing changes here—following the process linked above is crucial for ensuring your request is seen and addressed.
Option 2: Submit a Help Ticket
We understand that sometimes, especially for quick questions, creating a To-Do can feel like a lot of steps. That’s why we’re introducing the ability to submit a help ticket by simply sending an email.
How to submit a help ticket:
- Send an email to help@myxp.church with the details of your request.
- That’s it—nothing else to set up or navigate!
To make this even easier, click the link below to install a contact card so you always have the email address ready to use.
Now, whether you prefer Basecamp To-Dos or help tickets, getting the support you need is easier than ever!
Help Ticket FAQs
What information should I include in my email?
Just send an email to help@myxp.church with the details of your request. Make sure to include:
- Your church name
- A clear description of the issue or request
- Any relevant details or context
The more information you provide, the faster we can assist you.
Does the help ticket system replace the myXP Support Site?
Definitely not! The myXP Support Site at support.myxp.church should still be your first step when looking for answers. Just type your question into the “How Can We Help?” search bar, and you’ll likely find the answer or form you need.
If you can’t find what you’re looking for, submit a To-Do in Basecamp or create a ticket and let us know what you were searching for so we can improve the support site.
Why did myXP introduce the help ticket system?
Some churches have found Basecamp difficult to use or simply don’t like it, which has led to missed requests or unclear communication. Since making requests is critical to how we support churches, we wanted to offer an easier way to reach out to our team.
Will myXP continue to use Basecamp?
Absolutely! We love Basecamp, and it remains our primary tool for:
- Requesting information from your church
- Posting monthly reporting
- Requiring form submissions (e.g., raises, payroll changes)
The help ticket system is just an additional way to reach out to us.
Will myXP communicate with my church via the help ticket system?
myXP will respond to tickets via email, but we will not use email for ongoing communication with churches. Everything we need from your church will still be handled in Basecamp.
The only email address for myXP tickets is help@myxp.church.
I like seeing all church requests in Basecamp. How will this work with the ticket system?
Unless a request comes from a primary/authorized contact, we won’t provide church-specific information through help tickets.
- Any reporting or details will still be posted in Basecamp since it is more secure than email.
- Many tickets will simply guide users on where to find a form or how to submit a request.
- If needed, we will reply to a ticket stating that either:
- The answer will be posted in Basecamp, or
- The requester should check with their church’s primary contact for next steps.
Can anyone from my church submit a ticket?
You’re welcome to share ticket submission info with your team, but keep in mind:
- We only provide specific church information to an authorized contact.
- Many staff members may not fully understand what myXP handles, so we encourage them to check with your church’s primary myXP contact first to ensure their request is relevant.
- Most staff questions are already answered at support.myxp.church, so be sure your team knows about this resource.
If you have any questions, let us know—we’re happy to help!