Transitioning Away From myXP

We understand that circumstances may arise leading your church's leadership team to make the decision to transition away from myXP. It is possible that you have identified someone within your congregation or staff who can assume the responsibilities currently covered by myXP. Alternatively, you may have found another external service that better aligns with your needs. Regardless of the reason, we fully support the authority of the local church and strive to ensure that your church is served in the best possible way, regardless of the outcome.

During the transition process, please consider the following points:

1. All subscriptions with myXP require a one-month notice from the billing date. To initiate the transition away from myXP, we kindly request that you communicate your desire to discontinue our services in writing. Once we receive this notice, you will be responsible for one additional billing cycle. For example, if you notify myXP of your intention to transition away on the 5th of the month, you will be billed on the first of the following month and have access to our services until the end of that month. Similarly, if you notify us on the 29th, you will be billed on the first of the subsequent month and retain our services until the end of that month.
2. At myXP, we are committed to supporting you until the end of your tenure with us. We understand that some companies may disappear or become unresponsive once notice is given, but that is not how we operate. We assure you that we will continue to process all submissions received until the final day of our support.
3. If the solution replacing myXP does not utilize Quickbooks Online Bill Pay for bill payments, we strongly recommend that you refrain from submitting any bills for payment after giving your notice. Although we will process all submissions diligently, there may be instances where checks take a considerable amount of time to arrive, get lost in transit, or encounter other issues. Once you have transitioned away, it may be challenging for you to investigate and resolve such issues independently.
4. Please note that while we will process all submissions, including expense reports, until the end of your final month, we will not be responsible for fully closing that month. Bank transactions typically take until the 3rd or 4th of the following month to be fully processed, so there may be some outstanding items after our support period ends.
5. It is not within the scope of myXP's role or responsibility to provide training or additional resources to those who assume responsibility after our departure. By choosing to transition away from myXP, it is implied that you have identified someone who can offer a similar or higher level of support than what we provided to your church. While we are not software developers, our team has invested significant hours in honing our ability to effectively manage the tools you are currently using. We have relied on resources published by the companies responsible for creating these tools to acquire our knowledge.
6. As you transition away from myXP, you will retain access to the tools that your church currently pays for. You will become the administrator of these programs and will be responsible for familiarizing yourself with their usage. However, please note that myXP offers discounted rates for most tools utilized by churches, and these discounts will be removed once our team is no longer associated with them. Consequently, you will be billed at the current retail price. The tools include QuickBooks Online Software & Payroll, Zoho, and Quickbooks Online Bill pay. On the first day without myXP support, you will lose access to tools such as Google Drive folders, Basecamp, and the support portal for your church. Therefore, we strongly advise you to extract any necessary information during your final month of support.

We aim to make this transition as smooth as possible for your church and are available to address any further questions or concerns you may have during this process.